Innovattia
Book a demo

Automated calls and IVR menus

Automated calls, IVR menus, and surveys defined via API, with no hardware and with transfer to an agent when needed.

See how it's delivered
Pay only for answered calls
IVR + live agent
99.99% uptime
Multilingual

Voice & IVR benefits. The voice your customer actually listens to.

Voice alertsRecorded or text-to-speech messages
Dynamic menusIVR that adapts to each customer
SurveysResponses via the phone keypad
Agent transferTransfer to a live advisor
No hardwareEverything is defined via API or from the console
Per-call reportsAnswered calls, selected option, and duration
Voice alertsRecorded or text-to-speech messages
Dynamic menusIVR that adapts to each customer
SurveysResponses via the phone keypad
Agent transferTransfer to a live advisor
No hardwareEverything is defined via API or from the console
Per-call reportsAnswered calls, selected option, and duration

Automated calls at scale.

The platform dials, plays the message, listens for the keypad response, and decides the next step: repeat, log the option, or transfer the call to an advisor.

Where to use Voice & IVR

Real examples from brands that already work with us.

Payment reminders con Voice & IVR: on-screen example
Collections

Payment reminders

Balance and due-date notice, with the option to talk to an advisor.

Appointment confirmation con Voice & IVR: on-screen example
Transactional

Appointment confirmation

Your customer confirms or reschedules with a single keypress.

Satisfaction con Voice & IVR: on-screen example
Survey

Satisfaction

Short questions after a service or a purchase.

All your communications, from a single platform

Our platform simplifies and brings all your communications together in one place. Create, send and measure your campaigns without switching tools.

Innovattia Platform

How each message reaches your customer

Your system sends the message, the Innovattia platform validates it and routes it to the carrier's network, and that network delivers it to your customer. The delivery confirmation returns to your system along the same path.

HTTPSSIPPhone networkReturn confirmation

Your system

Your platform sends the list of numbers, the script, and the variables.

Security, compliance and certifications

We operate critical platforms under international standards for information security and payment data handling.

Seal PCI DSS

PCI DSS

Compliance with security standards for the secure handling of payment data.

Seal SOC 1 Type II

SOC 1 Type II

Audited internal controls over the processes that impact our clients' financial information.

Seal ISO 27001

ISO 27001

Information security management system based on international standards.

Seal CyberGRX

CyberGRX

We assess and manage third-party risk for a more secure supply chain.

Connected to our communication solutions

Voice & IVR runs on the same platform as the rest of our channels: a single integration, one dashboard for all your campaigns, and automatic fallback from one channel to another.

RCS

Native rich messaging on Android

Explore RCS Push

Native notifications on Android and iOS

Explore Push SMS

Universal reach at the best cost

Explore SMS WhatsApp Business

The conversation that sells

Explore WhatsApp Business Mailing

Bulk email campaigns

Explore Mailing Flash

Notifications without opening any app

Explore Flash

Shall we put it to work in your business?

We respond within 24 business hours with a concrete proposal.

What are automated calls with IVR?

Automated calls with IVR (interactive voice response) let you call many customers at once, play a recorded or text-to-speech message, and collect responses through the phone's keypad. With Innovattia, you define scripts, menus, and retries via API or from the console, with no hardware, and transfer the call to an advisor when needed.

Who it's for

Collections teams that remind customers of balances and payment due dates, healthcare and service companies that confirm or reschedule appointments, and brands that measure customer satisfaction with short surveys after a service or purchase.

Benefits

  • Pay only for answered calls. You're not charged for unanswered calls.
  • IVR and live agent. The menu handles simple requests and transfers to an advisor when needed.
  • No hardware. Scripts, menus, and campaigns are defined via API or from the console.
  • Per-call reports. Answer status, selected option, and duration of each call.

Frequently asked questions about voice and IVR

What is an IVR?

It's a voice menu that responds based on the key your customer presses: repeat the message, record a selection, confirm an appointment, or transfer the call to an advisor.

Do I need to install a PBX or any equipment?

No. Everything is defined via API or from the console. The voice platform converts text to speech, builds the IVR menu, and schedules retries and concurrent calls.

How is the service billed?

You only pay for the calls your customer answers. Campaigns, scripts, and menus are set up with no infrastructure costs, because you don't need your own equipment.

Can I transfer the call to an advisor?

Yes. From the menu, your customer can ask to speak with a person, and the call is transferred to a live agent.

What information do I get for each call?

Whether it was answered, the option your customer selected, and the duration. The data flows back to your system for each call and shows up on the dashboard.