Innovattia
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Monitoring & operations of your technology, 24/7.

Our monitoring center oversees your infrastructure, applications, and critical services 365 days a year, with three levels of support to resolve every incident.

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Innovattia monitoring center with status, traffic, and alert screens
24/7 x 365In-house monitoring

Benefits

The best ecosystem: customized, reliable, agile, and scalable.

Three levels of action

A tiered model in three layers.

Connects with everything else

MVNO in a Box

Launch and operate your own MVNO end to end.

Explore MVNO in a Box Converziia

A modern contact center to sell, serve, and collect.

Explore Converziia Distribution

Logistics for devices, SIMs, and top-ups throughout Mexico.

Explore Distribution Points of sale

34 company-owned phone stores and the platform that runs them.

Explore Points of sale

Shall we put it to work in your business?

We respond within 24 business hours with a concrete proposal.

What's included in 24/7 monitoring?

Innovattia's monitoring and operations service oversees your infrastructure, applications, and critical services 24 hours a day, 365 days a year, from our own monitoring center. We detect every incident, handle it across three levels of support, and provide real-time dashboards and availability reports.

Who it's for

Companies that run critical platforms, such as telecommunications, payments, messaging, or e-commerce, and need their services available at all times without maintaining their own on-call team.

Benefits

  • Continuous monitoring. Infrastructure, applications, and critical services, 24/7.
  • Incident management. Response and escalation based on severity level.
  • Full observability. Real-time dashboards and metrics.
  • Change management. Control and tracking of deployments and issues.

Frequently asked questions about monitoring and operations

What does the monitoring service cover?

Continuous monitoring of your infrastructure, applications, and critical services; incident response; change management; and a specialized help desk with multichannel technical and operational support.

What are the three levels of support?

Level 1: infrastructure and application monitoring with documented basic troubleshooting. Level 2: incident analysis and resolution, alert configuration, metrics, and KPIs. Level 3: engineering, including root cause analysis, bug fixing, integration, and testing.

Where is the monitoring center located?

Our monitoring center is in Monterrey, Nuevo León, and operates 365 days a year. There, the Level 1 team watches over your services and escalates to Levels 2 and 3 when an incident requires it.

What reports do I get?

Access to a monitoring dashboard with real-time metrics and a monthly availability report for your services.

How are production changes managed?

Every deployment is logged, validated, and tracked until it's closed, as are scheduled sends and any issues it causes.