A modern contact center to sell, serve and collect.

Converziia combines technology, human talent and a commercial focus to drive your business growth from our site in Mérida, Yucatán.

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Mérida, Yucatán

Human talent, technology and a commercial focus

We are Converziia, a modern contact center built to deliver efficient communication, sales, customer service and collections solutions.

Our approach combines technology, human talent and a commercial focus to drive your business growth.

Sales, customer service and collections

A team ready for your operation

Trained team with a commercial and sales focus.
Quality monitoring and performance metrics in real time.
Technology infrastructure that is scalable and secure.
Adaptability to each client's needs.

Why choose us?

Personalized services

We create a plan and strategy tailored to your business.

Competitive pricing

We adapt to your budget.

Strategic location

In Mérida, Yucatán.

Customer experience

Our priority is for your customers to enjoy the best experiences.

Fast response

We believe in simple chains of command so that all communication flows smoothly.

Ready to scale your customer service?

We'll prepare a proposal tailored to your operation.

Security, compliance and certifications

We operate critical platforms under international standards for information security and payment data handling.

PCI DSS

Compliance with security standards for the secure handling of payment data.

SOC 1 Type II

Audited internal controls over the processes that impact our clients' financial information.

ISO 27001

Information security management system based on international standards.

CyberGRX

We assess and manage third-party risk for a more secure supply chain.

Connects with everything else

MVNO in a Box

Launch and operate your own MVNO end to end.

Explore MVNO in a Box Monitoring & operations

We resolve and optimize your technology operations 24/7.

Explore Monitoring & operations Distribution

Logistics for devices, SIMs, and top-ups throughout Mexico.

Explore Distribution Points of sale

34 company-owned phone stores and the platform that runs them.

Explore Points of sale

Shall we put it to work in your business?

We respond within 24 business hours with a concrete proposal.

What is Converziia?

Converziia is Innovattia's contact center in Mérida, Yucatán. It combines human talent, technology, and a commercial focus to run inbound and outbound sales, customer service, and preventive and past-due collections over voice, email, and WhatsApp. Our advisors are trained on your product and the way you serve your customers, so every interaction sounds like your brand.

Frequently asked questions about Converziia

What services does Converziia offer?

Inbound and outbound sales, customer service with multichannel support, and preventive and past-due collections. In sales, we qualify leads and close deals such as plan changes; in customer service, we answer questions and provide after-sales follow-up.

Where does the contact center operate from?

From our site in Mérida, Yucatán, with our own team prepared to handle your operation. This location allows us to offer competitive pricing and a stable operation.

Which channels do you use to serve my customers?

Voice, email, and WhatsApp. An advisor can pick up a conversation started by a bot and follow up until it's resolved.

How do you handle collections?

With a professional approach: preventive collections before the due date, with reminders and payment arrangements, and past-due collections to reach and recover customers in arrears.

How do you adapt to my operation?

We create a plan and strategy tailored to your business and your budget. Tell us what you want to achieve, and we'll prepare a proposal for you.